Everything by topic
Frequently Asked Questions
We value our customers! See the existing frequently asked questions for orders through the online store “Odigitria”.
Delivery Bulgaria
You can order delivery via Speedy
14 days return
You can return or exchange goods.
Secure payment
We work through the BORICA system
Delivery Promotions
How do I place an order?
The order submission process is described in more detail in the ORDER section. If you have any additional questions, you can ask our managers by phone +359 (87) 939-34-51
Does your store have any promotions?
Yes, we regularly delight our customers with special offers. As a result, you get the opportunity to purchase goods with an additional discount, receive a gift or other pleasant bonus.
Can I pay for the order upon receipt?
Yes, we provide our customers with the option to pay for the goods by cash on delivery or in cash to the courier. At the same time, you can choose other payment formats if you wish.
Is it possible to return purchased goods?
Yes, the store “Odigitria” operates exclusively within the framework of current Bulgarian legislation. You can return or exchange goods within 14 days after receiving the order. At the same time, we would like to emphasize that in all conflict situations we are always aimed at a good-natured solution to the problem and a compromise.
Can I track the shipment?
Currently, this feature is only available for postal shipments on the UPS website. You can ask any questions to responsive managers, they have information about the time, delivery and status of the cargo.
To which cities in Bulgaria and countries around the world is it possible to deliver an order?
We deliver orders in Bulgaria and more than 80 countries around the world!
Order
How do I place an order?
Don’t know how to place an order? Having trouble choosing the right product? Need advice? The answers to these and many other questions are always ready to be provided by experienced managers of the Odigitria online store. To contact the managers, you can:
- call: +359 (87) 939-34-51
- order a “Callback”
- write to e-mail: info@hodegetria.com
Your working hours?
Our employees are ready to answer all your questions and help with ordering from 9:30 AM to 6:00 PM .
Ordering algorithm?
1. Select the appropriate product in the store catalog or use the search engine.
2. Click the “Buy” button or click on the product image to go to the product page with a detailed description and additional photos. The Buy button is on the product page.
3. By clicking the “View Cart” button, a shopping cart will open. In the shopping cart, you can:
- find out the weight of the order (excluding packaging)
- change the quantity of goods – select delivery options
After completing all steps, click “Complete Order”.
4. You have reached the Order page. You need to fill in
- First name, Last name
- Phone number
- Delivery address
- Select a payment method and click the Order button.
What happens after ordering?
When you complete your order, we ship it to the address you provided the same or the next day.
Will I receive an invoice for my purchase?
You will receive a notification letter to your email.
Payment
Cash on delivery courier
This is the most preferred payment method because it does not require entering personal information online and often seems to be the safest and fastest way for buyers.
When you complete your order, we ship it to the address you provided the same or the next day.
Credit/Debit card
After completing the order, you need to click on the “pay with credit/debit card” button. This will take you to the Borika website, where you can make the payment for your order via a secure encrypted connection to the website.
Depending on your terms with your bank, you confirm the payment and receive a notification letter from our online store that the payment for your order has been received and we will send you the product as soon as possible.
PayPal payment system
When choosing this method, you will be transferred to the PayPal.com page to finalize the transaction. After the payment is received in our system, the processing of your order begins. Online transactions are made on the secure page of Paypal.com, which does not require or store any bank card or account data on its pages.
IMPORTANT: The shipping details in the order and PayPal account must be the same. If the online order contains an address that is different from the address (Ship to) in the PAYPAL payment, the order cannot be processed and the payment will be refunded.