General terms and conditions for use of the website hodegetria.com

By using the website hodegetria.com, any of its menus, categories or subcategories, sections or subsections, as well as the emergence, development and termination of any legal relationship arising from the use of this website, you consent to be bound by these General Terms and Conditions for the use of the website, as well as by all other conditions regulating individual legal relationships resulting from its use. In the cases specified in the previous sentence, you also consent to the collection and use for the purposes of the website and the legal relationships resulting from it of the personal information provided by you. The binding of the General and profiled terms and conditions is applicable both to the current configuration of the website and to all changes to it made in the form of additions and amendments or the introduction of new menus, categories, sections and others. If you do not agree with the above or do not wish to provide your consent to be bound by the General or Special Terms and Conditions of the website, you are not permitted to visit it, use it or be a party to any legal relationship governed by it.

If you have any questions and/or comments regarding the website hodegetria.com, you can contact us via the Contacts page.

I. General provisions

The electronic church store is the electronic store of Hodigitria – Bulgaria, Sofia, Lozenets district, 2 Ralitsa Str.
Phone: +359 87 999 7878.

We collect information about you during the process of making a purchase from our store.

While you visit our site, we record:

The products you have visited and/or ordered
Your location, IP address and browser type : we will use this data for purposes such as calculating tax rates and shipping.
Shipping address : we will ask you to enter this, for example so that we can estimate the cost of shipping before you place an order, as well as to ship it to you.
We will also use cookies to track the contents of your cart as you browse the site.

When you make a purchase from us , we will ask you for information such as your name, billing and shipping addresses, email address, phone number, and, at your option, account registration information such as a username and password. We will use this information for some of the following purposes:

Sending information about your profile and order
Respond to your requests, including refund requests and complaints
Payment processing and fraud prevention
Registering an account in our store
Complying with our legal obligations, such as calculating tax rates
Improving our store offerings
Sends you marketing messages if you choose to receive them
If you create an account, we will store your name, address, email address, and phone number and use them to automatically fill in your next orders.

In general, we retain information about you for the minimum period necessary for the purposes for which we collect and use it. For example, we will retain your order details for 5 years for tax and accounting purposes. This information includes your name, email address, and billing and shipping addresses.

We will also store comments and feedback if you choose to post them.

Who on our team has access?
Our team members have access to the information you provide. For example, store administrators and managers have access to:

Order information: what was purchased, when it was purchased, where it should be shipped, and
Customer information: your name, email address, and billing and shipping addresses.
Our team has access to this information to fulfill orders, make returns, and provide assistance.

What we share with others
We share information with third parties who help us deliver orders; for example, courier company SPEEDY

Payments and delivery
We accept payments via cash on delivery with the courier company SPEEDY. When we process the payment, some of your data will pass through SPEEDY, including information necessary to process the payment, such as the total amount and details of the payer and delivery.

These General Terms and Conditions constitute a contract for the provision by Balkanik International EOOD (UIC 203000819), with registered office and management address: Sofia, 11 Saborna Str., e-mail: info@hodegetria.com, of its own website hodegetria.com, for the establishment of virtual contacts between sellers and potential buyers-consumers and govern the rights and obligations of the users of the website hodegetria.com (the Users), owned by Balkanik International EOOD.

The parties to this contract are Balkanik International EOOD (UIC 203000819) on the one hand, and each User who has loaded the website hodegetria.com.

The user declares that he is familiar with these General Terms of Use and that any active action on his part or retention of passive behavior after the website hodegetria.com is loaded in the browser constitutes an explicit electronic declaration of will within the meaning of the Electronic Document and Electronic Signature Act, that he agrees with these General Terms of Use.

An active action is a click/press/select on an electronic link or button on the hodegetria.com website.

Maintaining passive behavior means not leaving the website once it has loaded in the User’s browser.

By accepting these General Terms and Conditions, the User expressly consents to his/her personal data being processed by Balkanik International EOOD (UIC 203000819) in compliance with the requirements of the Personal Data Protection Act – both in connection with these General Terms and Conditions and the use of the website hodegetria.com, and in connection with the activities of Balkanik International EOOD.

The services of the site are intended for persons over 18 years of age. If the User is a minor, he does not have the right to use the services without providing explicit written permission from a parent or guardian. Using the site without such permission is contrary to these General Terms and Conditions and constitutes concealment of important information and misleading the Administrator. In this case, the Administrator is not responsible for any circumstances or events that arise as a result of this misrepresentation by the User.

II. Explanation of some terms

Users declare that they are familiar with and agree with the definitions of the following terms:

Administrator (of the site) – Balkanik International EOOD (UIC 203000819), with registered office and address of business administration: Sofia, 11 Saborna Str., e-mail: info@hodegetria.com

The website (or site) is a collection of internet pages with a common homepage, which is loaded in the browser when the email address https://hodegetria.com/ is entered;

A user of a website or site is any person (visitor of the site, potential buyer or a merchant offering their offers, etc.) who entered the email address or reached the website or site through redirection from another website;

Interface – a combination of graphic objects associated with program code, through which the User communicates with the website in a manner accessible to him/her;

Platform – a set of conceptual, programmatic and graphic solutions, constituting a complete product, providing the User with an accessible environment to the possibilities of the Internet space;

Browser – a software program for a computer, smartphone or other device that provides the ability to transfer, process and visualize data using various types of data transfer protocols;

An electronic reference is a link indicated on a particular internet page that allows automated referencing to another internet page, information resource or object through standardized protocols;

Malicious acts are acts or omissions that violate Internet ethics or cause harm to persons connected to the Internet or associated networks, sending unwanted mail (unsolicited commercial messages, SPAM), gaining access to resources with other people’s rights and passwords, using flaws in systems for personal gain or obtaining information (HACK), performing acts that may be qualified as industrial espionage or sabotage, damaging or destroying systems or information arrays (CRACK), sending “Trojan horses” or causing the installation of viruses or remote control systems, disrupting the normal operation of other users of the Internet and associated networks, performing any acts that may be qualified as a crime or administrative violation under Bulgarian legislation or other applicable law;

Information System / System is any individual device or set of interconnected or similar devices that, in execution of a specific program, provides automatic data processing;

A website within the meaning of these General Terms and Conditions means a component and separate part of a website;

IP Address (“IP address”) is an identification number that associates a computer device, website or resource of the User in a way that allows its localization on the global Internet network;

A password is a code of letters, numbers and characters which, together with the username, individualizes the User and which, together with the username, serves to access his/her user profile;

A username is a unique code of letters, numbers and characters chosen by the User, through which he/she is individualized in his/her relations with other users and Balkanik International EOOD (UIC 203000819);

A User Profile is a separate part of the website of Balkanik International EOOD (UIC 203000819), containing information about the User, required by hodegetria.com, stored by it, used and processed in accordance with the Personal Data Policy and in accordance with the applicable legislation, and access to the User Profile by the User is achieved by entering a username and password. The User Profile also serves the communication between the User and Balkanik International EOOD (UIC 203000819);

A public user profile is a separate part of the website hodegetria.com, providing publicly partial information about the User, including data specified by him – name, age, date of birth, gender, place of residence, photos, as well as specific details regarding the purchases made by him through the platform of Balkanik International EOOD (UIC 203000819), as well as information about his actions on the platform, not prohibited by the user through his profile settings, to which he has access at any time; as well as information about connections and interactions between the user and other users (online friendships);

A fortuitous event is an unforeseen circumstance of an extraordinary nature at the time of conclusion of the contract, which makes the provision of the services objectively impossible;

A website is a separate location on the global Internet network, accessible through its unified address (URL) via the HTTP, HTTPS or other standardized protocol and containing files, programs, text, sound, picture, image or other materials and resources;

Voucher or receipt – a virtual document with a unique number and secret code, issued to the consumer-buyer by Balkanik International EOOD (UIC 203000819), as the administrator of the hodegetria.com website, acting under the authority of the merchant-seller, in confirmation that, under the terms of Art. 48 of the Consumer Protection Act, the consumer-buyer has concluded with a specific merchant-seller, through the information platform hodegetria.com and the electronic form located there, a specific contract for the distance sale of a specific good/service, at promotional prices announced by the merchant, as well as that he has made the advance payment for part and or in full of the price of the distance purchased good and/or service, made in favor of the merchant-seller according to the terms of the contract concluded between them, by transferring it to the account of the administrator of the hodegetria.com website.

Virtual wallet – a database providing information to the User-buyer about the accumulated monetary assets, conditionally called “available amount”, which can be used only for purchasing goods/services through hodegetria.com. At the request of the User-buyer at a time specified by him and for purchasing a good/service specified by him, the due price will be transferred from the “available amount” of the promoting merchant. The amount of the “available amount” in the virtual wallet can be adjusted at the request of the User-buyer according to his capabilities. In this case, the relations between the User-buyer and Balkanik International EOOD (UIC 203000819) are governed by a separate contract;

Special terms and conditions – general terms and conditions in a separate profile (e.g. General Terms and Conditions for Group Shopping, Terms and Conditions for Bank Card Transactions, etc.);

Cookies – small text files used in accordance with the Cookie Policy to store small pieces of information locally in the User’s browser/device, for the purpose of correct functioning of the Site and providing the best possible services.

Abbreviations used:

  • – CPC – Civil Procedure Code;
  • – E-Commerce Act – Electronic Commerce Act;
  • – ZZD – Obligations and Contracts Act;
  • – LPC – Law on Protection of Competition;
  • – PDPA – Personal Data Protection Act;
  • – Consumer Protection Act – Consumer Protection Act;
  • – Tourism Act – Tourism Act;
  • – Commercial Law – Commercial Law.

III. Subject of the contract

1). Balkanik International Ltd. (UIC 203000819) provides for the use of Users a social platform for online shopping using the group shopping method through its website hodegetria.com, under the terms of a distance sales contract within the meaning of Art. 45 et seq. of the Consumer Protection Act, exercising the powers granted to it under this contract.

2). The distance sales contract through which the User purchases goods/services using the platform provided by Balkanik International EOOD (UIC 203000819) is different from these General Terms and Conditions, and when making an electronic statement to conclude the purchase and sale contract, the User agrees to both these General Terms and Conditions and to the content of the distance sales contract, providing for an advance payment, available in a prominent place in the purchase and sale interface.

3). Balkanik International Ltd. (UIC 203000819) solely maintains the website hodegetria.com and is not responsible for the following cases:

  • – For damages caused by incorrect behavior of third parties promoting through the website owned by Balkanik International EOOD (UIC 203000819), or third parties, subcontractors on the website hodegetria.com;
  • – For any defects and/or other claim liability regarding the goods/services purchased by the User through the site, as well as if conditions or prices in offers announced on the site by promoting merchants prove to be incorrect or misleading;
  • – For violation of copyright and related rights through the positioning of materials subject to these rights, provided by Users or third parties promoting and/or using the services of the website, owned by Balkanik International EOOD (UIC 203000819);
  • – For damages caused by other sites accessible through links/banners placed on this site;
  • – For all damages caused to Users when providing the service, except for damages caused intentionally (by employees of Balkanik International EOOD (UIC 203000819));
  • – If the User forgets his personal profile open on a computer or in any other way allows and/or allows it to be used by third parties who have abused his registration;
  • – For damages caused by the purchase of goods/services offered through the website hodegetria.com and/or by the actions/inaction of the merchants selling them in connection with the provision of mandatory information to Users in accordance with the requirements of the Consumer Protection Act;
  • – For damages incurred due to lack or interruption of accessibility to the website hodegetria.com, independent of the team of Balkanik International EOOD (UIC 203000819).

4). The username with which the User registers does not give him any other rights, except the right to use the specific username within the information system of Balkanik International EOOD (UIC 203000819). When the User changes his username, Balkanik International EOOD (UIC 203000819) does not check and is not responsible for the authenticity of the new username, for whether it affects the rights of third parties and in particular the right to a name or other personal rights, the right to a trade name (company), the right to a trademark or other intellectual property rights.

5). The user undertakes, when using the access provided to him/her to the electronic platform:

  • – to comply with Bulgarian legislation, applicable foreign laws, these General Terms and Conditions, Internet ethics, rules of morality and good manners;
  • – not to harm the good name of another and not to call for a violent change in the constitutionally established order, for the commission of a crime, for violence against the person or for inciting racial, national, ethnic or religious enmity;
  • – not to preach fascist or other anti-democratic ideology;
  • – not to violate other people’s property or non-property rights, including intellectual property rights;
  • – to immediately notify Balkanik International EOOD (UIC 203000819) of any case of committed or discovered violation;
  • – not to interfere with the proper operation of the system, including, but not limited to: not to thwart the identification procedure of another user, not to access beyond that provided, not to impair or impede the availability, reliability or quality of the access provided, as well as not to use it in a manner that causes refusal of its use;
  • – not to extract by technical means or in a technical manner information resources or parts of information resources belonging to the databases located on the website of Balkanik International EOOD (UIC 203000819) and thus not to create its own database in electronic or other form;
  • – not to impersonate another person or otherwise mislead third parties about their identity or affiliation with a particular group of people;
  • – not to commit malicious acts within the meaning of these General Terms and Conditions;
  • – to take all reasonable care and take the necessary measures to protect the username and password;
  • – not to upload, not to make available in any way to third parties and not to provide Balkanik International EOOD (UIC 203000819) with any messages, as well as any other materials or electronic references to materials that;
  • – contradict Bulgarian legislation, applicable foreign laws, these General Terms and Conditions, Internet ethics, rules of morality and good manners;
  • – are subject to intellectual property rights of third parties, except with the consent of the right holder. Each of the registered Users of the site – promoting merchants, and of the registered Users of the site – potential buyers of the promoted goods/services, for himself authorizes Balkanik International EOOD (UIC 203000819) through the information platform hodegetria.com maintained by it, to conduct negotiations and/or conclude contracts, as well as to register the concluded contracts between the promoting merchants and the specific buyers of the promoted goods/service, including on behalf of the authorizers to accept and forward payments made under contracts concluded between a specific Merchant and a User for the purchase of goods/services remotely with advance payment.

6). Except in cases where it is explicitly agreed, the User may not reproduce, modify, delete, publish, distribute and otherwise disclose the information resources published on the website of Balkanik International EOOD (UIC 203000819).

7). The User declares that by confirming these General Terms and Conditions and their sections (appendices), he/she is bound by the obligation to fulfill them both in his/her relations with the Site Administrator and in his/her relations with other Users arising as a result of using the Site.

8). For unresolved cases in contractual relations that arise between Users upon conclusion of a contract between them through the use of the site, as well as in the event of a conflict between the clauses of a contract concluded between Users through the use of the site and the clauses of these General Terms and Conditions and their annexes, the clauses of the General Terms and Conditions and their annexes shall apply, unless expressly stated otherwise.

9). Balkanik International EOOD (UIC 203000819) reserves the right to unilaterally terminate this contract, to delete and erase the user profile of a User, as well as, at its discretion, to prohibit further use of the website by him, without being liable for any damages suffered or lost profits as a result, in the following cases:

  • – in case of violation of any of the rules included in these General Terms and Conditions and their annexes by the User;
  • – in case of suspicions of incorrect actions by the User towards Balkanik International EOOD (UIC 203000819) or other Users;
  • – in case of suspicion of violation of provisions of the current legislation;
  • – in the event of the user providing false or misleading data;
  • – in case of non-use of the User’s user profile for a long period of time;
  • – in other situations, at the discretion of Balkanik International EOOD (UIC 203000819).

10). In cases where a User uploads photos, videos and other content to the Balkanik International EOOD (UIC 203000819) platform, he does so at his own risk, and is obliged to arrange the copyright of the relevant materials, as well as the consent of any persons filmed. We recommend that you do not upload photos and videos containing images of individuals.

IV. Protection of personal data

1). Balkanik International Ltd. exercises due care and is responsible for protecting the information about the User that has become known to him/her due to the use of the site by the User, except in cases of force majeure, accidental event or malicious actions of third parties.

2). Balkanik International EOOD collects and processes information about Users solely for the purposes provided for in these General Terms and Conditions and the Personal Data Policy.

3). By accepting these General Terms and Conditions, the User agrees to the processing of his/her personal data for the purposes of Balkanik International EOOD, in accordance with the Personal Data Policy, an integral part of the General Terms and Conditions.

4). By registering at hodegetria.com, the User consents to the use of his/her personal data for the purposes of future conclusion of a contract. The User should keep in mind that if a purchase has already been made through a distance contract, the User will not be able to withdraw his/her consent to the processing of his/her personal data processed for the purposes of the contract and be completely “forgotten” (all information will be deleted).

5). By registering on hodegetria.com, the User – an offering merchant – accepts and agrees with the right of each User of the site – a buyer, who uses the services offered by the merchant with a voucher under an offer or with a club card, to publish on the hodegetria.com site his opinion on the quality of the services offered through reviews and/or numerical ratings from 1 to 5, accessible and visible in the merchant’s profile on the same site. In the same way, the merchant has the right to publish a response in relation to the buyer’s review and rating. The buyer does not have the right to publish reviews with text that could be qualified as discriminatory and/or infringing on morality and good morals. In these cases, the Administrator has the right to delete and/or make the published text inaccessible. The Administrator bears no responsibility for the publication by the buyer of false statements that could damage the merchant’s good name and/or business. The merchant has the right to seek liability from the buyer for damages caused as a result of published false statements. Consent to this clause of the General Terms and Conditions is a mandatory and obligatory condition for registration on the hodegetria.com website, and for using the services offered by its Administrator, as well as for concluding, through the hodegetria.com website, any contract between a promoting merchant offering goods/services and a potential buyer. The subsequent expressed disagreement of a User of the website with the text of this clause is grounds for the Administrator to delete the User’s profile from the website.

6). The consumer-buyer agrees that upon conclusion of a distance purchase contract, part of his personal data will be provided to the respective offering trader for the purposes of implementing the relevant legal relations that have arisen. Such personal data are: Names, in certain cases – Telephone number and E-mail address (when the purchased service is tourist-oriented or requires a reservation), in certain cases – Address (when the purchased service includes delivery of goods).

V. Explanation of the technical steps for a User-Buyer to conclude a distance purchase contract via the website hodegetria.com.

1). By loading the website hodegetria.com, the User is given the opportunity to familiarize themselves in detail with a published offer, which in most cases refers to the purchase and sale at a promotional price using the group shopping method. In a prominent place on the home page, the User can familiarize themselves with both the data of the company maintaining the website and the data of the third party promoting it at the relevant time, along with the General Terms and Conditions for using the website, as well as the General Terms and Conditions for concluding a purchase and sale contract using the group shopping method.

2). By taking an active action, the User declares that he is familiar with the General Terms and Conditions of Use of the site and unconditionally accepts them.

3). In case the User has the will to conclude a contract through the platform provided to him, he should reach a page – part of the site, containing a specially prepared interface, through which the User will make the electronic declaration of will to conclude a distance purchase and sale contract, with advance payment to the account of Balkanik International EOOD. The distance purchase and sale contract is considered concluded upon making the advance payment. For the amount paid in advance, Balkanik International EOOD issues the User a virtual receipt (“voucher”), confirming the advance payment made for the purchase of a good/service, offered with a specific offer, published on the website hodegetria.com.

4). In case the User has not registered on the site yet, he/she should go through a short registration procedure, during which he/she voluntarily, in accordance with these General Terms and Conditions, provides the data necessary for registration, conclusion and execution of the contract. Upon registration of the User, a user account and a virtual wallet are created, which are loaded with the User’s funds.

5). When a mandatory condition stipulated in the published offer is not fulfilled, for reasons beyond the seller’s control, the latter is not obliged to deliver the goods and/or services paid in advance. In these cases, including when the buyer exercises the right to withdraw from the contract, Balkanik International EOOD, in its capacity as the owner of the electronic platform through which the transaction was concluded and temporarily storing the amounts paid in advance, if it has not yet transferred them to the seller’s account, has the right, but not the obligation, to refund the amount paid by the User-buyer by transferring it to his virtual wallet or, at the express request of the latter and after presenting a document proving the payment, transferring it to a bank account specified by him. If the amount was paid by the buyer online via a bank card via a virtual POS terminal from CCB Bank integrated into hodegetria.com, then the refund can be made directly to the same bank card. The amounts accumulated in the virtual wallet can only be used for shopping through hodegetria.com. For the time from the advance payment to the transfer of the amount to the promoting merchant and for the storage of amounts in the virtual wallet, no interest or fees are due.

6). The user-buyer, after familiarizing himself with the General Terms and Conditions and the text of the purchase and sale contract, agrees and declares that the purchase and sale contract is concluded not with Balkanik International EOOD, but with an explicitly mentioned third party (merchant-seller), who is also a User of the website hodegetria.com – a promoting merchant using the provided electronic platform for group distance shopping and promoting the goods/services sold by him.

7). The advance payment of the contract price is made through the methods exhaustively listed on the site, as the payment is, on the one hand, a voluntary statement by the User that he agrees to pay for the service in advance, and on the other hand, it represents an electronic declaration of will by the User that he agrees with the General Terms and Conditions of Use of the site, the General Terms and Conditions of Purchase and Sale, as well as the individual terms and conditions for the specific transaction that he has read, approved and chosen so far. If the payment is in cash through a “cash terminal” that does not give change, the amount paid in excess is accumulated in a virtual wallet opened for the User upon registration on the site. In the event of a subsequent purchase, the User can use the amount accumulated in his virtual wallet.

8). After concluding the contract, the User receives, at an explicitly specified place in the user interface provided by Balkanik International EOOD, a message about the successful acceptance of his electronic declaration of will, which is a confirmation that the contract has been concluded. From then on, the parties to the contract are governed by the General Terms and Conditions and the individual terms for the specific transaction. In the event that a User-buyer receives a “voucher” and does not take advantage of it under the conditions and deadline for presentation specified in the relevant offer, the User-buyer does not have the right to request a refund of the price paid in advance by him (deposit, deposit), which remains as compensation for the seller. After the deadline for presenting the “voucher” has expired, the seller’s liability for non-performance ceases. During the presentation period, the buyer has the right to make a reservation to receive the purchased goods/service on a certain day or period after the deadline for presentation has expired.

9). Any change in the circumstances related to the contract is communicated to the User in the user interface provided by Balkanik International EOOD.

10). By agreeing to these General Terms and Conditions, each User confirms that he is aware of his right, according to Art. 50 of the ZPA, that if it does not concern any of the exceptions provided for in Art. 46 and Art. 57 of the ZPA, within 14 (fourteen) days from the conclusion of the distance contract with advance payment for the purchase of an offered product on the website hodegetria.com, he may withdraw from the contract, without giving reasons and without paying compensation for this, except for the costs according to the provisions of the law. To exercise the right to withdraw from the contract, when it is provided for in the offer, the User is obliged, before the expiration of the 14-day period from the conclusion of the contract, to send to Balkanik International EOOD and to the specific trader with whom he concluded the contract, an explicit statement in free text and/or by completing and sending an electronic form available from the website hodegetria.com.

VI. Confidentiality of communication

1). In order to improve the quality of the services offered and optimize the protection of the rights of the subjects under any legal relationship arising from the use of the hodegetria.com website, each User, bound by the General and Special Terms of Use of the hodegetria.com website, grants his/her consent to Balkanik International Ltd., in its capacity as the owner of the hodegetria.com website, at its discretion to record the telephone conversations of the Users of the hodegetria.com website, in their communication with each other, on the occasion of the emergence, modification or termination of a legal relationship arising from the use of the website. For this purpose, hodegetria.com has the right, and the Users agree, to provide a communication channel through which correspondence between the individual Users can pass. The communication channel is implemented via a telephone number from the hodegetria.com system with a special internal code, whereby the call is redirected to the original number of a given merchant and recorded accordingly.

2). Users, by accepting these General Terms and Conditions, agree that the data they provide, through which contact can be made with them, will be used by Balkanik International EOOD for sending messages and maintaining correspondence regarding the status of legal relationships arising as a result of using the website hodegetria.com.

VII. Copyright

1). The intellectual property rights on all intellectual property objects – materials, databases and other resources located on the website hodegetria.com, are subject to protection under the Copyright and Related Rights Act and/or the Trademarks and Geographical Indications Act and belong to or have been provided for use by Balkanik International EOOD and cannot be used by any other person in violation of applicable law.

2). The intellectual property rights regarding the text and content of the published offers belong to the offering trader who published them and he alone is responsible for their lawful use. The trader declares that he is the copyright holder or has the right to use the relevant content, having acquired this right on a legal, contractual or other legal basis, and that the placement of this content on the website or its provision to Balkanik International EOOD for placement on websites does not violate the rights of third parties.

3). Balkanik International Ltd. has no obligation and objective opportunity to control the way in which the User uses the services provided, and is not responsible for the content of the advertisements, including the intellectual property rights over this content, as well as for the User’s activities in connection with the use of the site. Balkanik International Ltd. has no obligation to monitor the information stored on its servers or made available when providing services, nor to search for facts and circumstances indicating the performance of illegal activity by the User through the use of the services.

4). (1). All elements of the content of the Website hodegetria.com, including design, domain name, trademark, software systems, software as services, databases, text, drawings, graphics, sketches, industrial design and other information or elements representing an object of intellectual property within the meaning of the Copyright and Related Rights Act, the Trademarks and Geographical Indications Act and the Industrial Design Act, are the intellectual property of Balkanik International EOOD or are provided for use by Balkanik International EOOD.

(2). Any use, reproduction, modification, public display and other similar actions of part or all of the copyrighted content of the websites of Balkanic International EOOD without the express prior written permission of Balkanic International EOOD as the copyright holder (who legitimizes its rights to the relevant product in an appropriate and generally accepted manner) is prohibited and is prosecuted under the applicable national and international legislation governing intellectual property.

(3). A user does not have the right to store, copy or reproduce the source code, parts, elements or materials from the website hodegetria.com without the express prior written permission of Balkanik International EOOD.

(4). The intellectual property rights on all materials and resources located on the website hodegetria.com (including available databases, trademarks, industrial designs, etc.) are subject to protection under the Copyright and Related Rights Act, the Trademarks and Geographical Indications Act, the Industrial Design Act, belong to Balkanik International EOOD or are provided for use by Balkanik International EOOD and may not be used in violation of applicable law.

(5). The possibility of using the services provided by Balkanik International EOOD does not include the right to copy or reproduce information and to use intellectual property objects, unless it concerns an insignificant amount of information intended for personal use, provided that the legal intellectual property rights of Balkanik International EOOD are not unreasonably damaged and in case the copying or reproduction is carried out for non-commercial purposes, and when referring to it, it is explicitly stated that it was downloaded from the website hodegetria.com.

(6). In case of copying or reproduction of information outside the permissible scope, according to the previous paragraph, as well as in case of any other violation of intellectual property rights on the resources of Balkanik International EOOD, the violator owes Balkanik International EOOD a penalty in the amount of 50,000 (fifty thousand) BGN for each individual violation. The specified amount of the penalty does not deprive Balkanik International EOOD of the right to claim compensation for damages greater than the amount of the penalty.

(7). Each User undertakes, when using the Website Balkanic International EOOD, to comply with the laws, these General Terms and Conditions, Internet ethics, the rules of morality and good manners; not to harm the good name of another and not to call for a violent change of the constitutionally established order, to commit a crime, to violence against the person or to incite racial, national, ethnic or religious enmity, not to preach fascist or other anti-democratic ideology, not to violate other people’s property or non-property rights; to immediately notify Balkanic International EOOD of any case of a committed or discovered violation; not to interfere with the proper functioning of the system, including, but not limited to, not to thwart the identification procedure of another User, not to access and use beyond those provided, not to harm or impede the availability, reliability or quality of the access provided, as well as not to use it in a manner that causes refusal to use it; not to extract by technical means or in a technical manner information resources or parts of information resources belonging to the databases located on the Website hodegetria.com and thus not to create one’s own database in electronic or other form; not to impersonate another person or otherwise mislead third parties regarding one’s identity or affiliation with a particular group of people; not to commit Malicious Acts within the meaning of these General Terms and Conditions.

(8). By confirming these Terms and Conditions, each User agrees and acknowledges that Balkanik International EOOD owns all rights, title and interest, including without limitation all intellectual property rights (as defined above) in the display of advertisements, technologies, search technology, referral technology for certain actions, including implied licenses regarding objects licensed by Balkanik International EOOD, and that the User will not acquire rights from the system of Balkanik International EOOD. The User undertakes not to modify, adapt, translate, prepare derivative works, decompile, disassemble or otherwise attempt to obtain databases or source code for the software services offered by Balkanik International EOOD. The same prohibition applies to all attempts to access confidential information or documentation, create or attempt to create a substitute or similar service or product by using access to the system or company information related to rights of Zenit United OOD. The User undertakes not to use in any way, remove, obscure, or modify Balkanik International EOOD’s copyrights, trademarks, industrial designs or other intellectual property rights included in or relating to any of the products or services offered by Balkanik International EOOD.

5). Balkanik International EOOD has the right at any time and without prior warning to suspend access to any content located on the site that it deems to be contrary to the current Bulgarian legislation or these General Terms and Conditions or to the rights or legitimate interests of third parties or to acceptable moral norms, to suspend, limit or change the services provided to the User, as well as to notify the competent state authorities if, with his behavior, the User, at the discretion of Balkanik International EOOD, violates the provisions of the current Bulgarian legislation, these General Terms and Conditions or the rights and legitimate interests of third parties.

6). Upon receipt of notifications from Users and third parties that content published on hodegetria.com violates their intellectual property rights, as well as in the event that the User violates an intellectual property right of Balkanik International EOOD, Balkanik International EOOD has the right, at its discretion and without prior warning, to suspend access to such content until such dispute is resolved by an act of a competent state authority. Upon receipt of an order from competent state authorities concerning content on the website, Balkanik International EOOD has the right, without prior warning, to suspend access to such content or to take other actions in accordance with the order received.

7). In case Users or third parties believe that their intellectual property rights have been violated and wish to report an established violation of intellectual property rights related to content located on the hodegetria.com platform, they should send a notification to the following address: info@hodegetria.com.

The notification of the alleged infringement must be in writing and contain at least the following content:

a) Signature (including advanced or universal electronic signature) of the person or duly authorized representative of the person – holder of the right that is allegedly infringed;

b) Power of attorney, in case the notification is submitted through a proxy;

c) Specific identification of the content that is allegedly infringing (in case of alleged infringement of several materials – a comprehensive list of all materials), as well as an exact URL allowing identification of the content by Balkanik International EOOD;

d) Information sufficient for Balkanik International EOOD to contact the person submitting the notification – such as full name, address, telephone number and e-mail address;

e) A statement by the person submitting the notification that he or she has a good faith belief that use of the content in the manner described is not authorized by the intellectual property rights owner, its representatives and agents, or the law;

f) A declaration that the information in the notification is correct and that the person submitting it is acting in his capacity as the holder of the right that is allegedly infringed, or his duly authorized representative, and, accordingly, evidence certifying ownership of the rights;

Balkanik International EOOD, at its discretion, shall take the actions specified in these General Terms and Conditions. VIII. Restrictions

1). By accepting the General Terms and Conditions, each User should be aware that they are not applicable to the conclusion of contracts:

  1. 1. for social services, including social housing, childcare and assistance for families and individuals who are permanently or temporarily in need, including assistance in long-term care;
  2. 2. for gambling activities that include bets with material value in games of chance, lotteries, casino games and betting transactions;
  3. 3. for financial services;
  4. 4. for the acquisition or transfer of real estate or for the establishment, acquisition or transfer of limited real rights over real estate;
  5. 5. for the construction of new buildings, substantial reconstruction of existing buildings and the rental of dwellings for residential purposes;
  6. 6. for timeshare, long-term holiday product contracts and resale and exchange contracts;
  7. 7. concluded by a person performing public functions who is required by law to be independent and impartial and, by providing comprehensive legal information, ensures that the consumer concludes the contract after careful consideration and after becoming familiar with its legal nature and significance;
  8. 8. for the supply of food, beverages or other goods for current household consumption, which are delivered by the trader in frequent and regular deliveries to the consumer’s home, residence or workplace;
  9. 9. for passenger transport services, with the exception of the provisions of Art. 49, para. 2, Art. 62c and 62e of the Transport Act; 10. concluded through vending machines or automated retail outlets;
  10. 11. concluded with telecommunications operators through public telephones for the use of these telephones or concluded for the purpose of the user making a single connection by telephone, internet or fax.

2). By accepting the General Terms and Conditions, each User should be aware that he/she has no right to withdraw from a contract concluded remotely with respect to contracts:

  1. 1. for the provision of services where the service has been fully provided and its performance has begun with the explicit prior consent of the consumer and confirmation on his part that he knows that he will lose his right of withdrawal once the contract has been fully performed by the trader;
  2. 2. for the supply of goods or services whose price depends on fluctuations in the financial market which cannot be controlled by the trader and which may occur during the period for exercising the right of withdrawal;
  3. 3. for the delivery of goods made to order by the consumer or according to his individual requirements;
  4. 4. for the delivery of goods which, due to their nature, may deteriorate in quality or have a short shelf life;
  5. 5. for the delivery of sealed goods that are unsealed after delivery and cannot be returned for reasons related to hygiene or health protection;
  6. 6. for the delivery of goods which, after having been delivered and due to their nature, have become mixed with other goods from which they cannot be separated;
  7. 7. for the supply of alcoholic beverages, the price of which is agreed upon at the conclusion of the sales contract, where the delivery can be made within a period not earlier than 30 days from the conclusion of the contract, and whose actual value depends on market fluctuations that cannot be controlled by the trader;
  8. 8. where the consumer has explicitly requested the trader to visit him at his home for the purpose of carrying out urgent repair or maintenance work; where, during such a visit, the trader provides other services in addition to those requested by the consumer or supplies goods other than the spare parts necessary for carrying out the repair or maintenance, the right of withdrawal shall apply to those additional services or goods;
  9. 9. for the delivery of sealed sound or video recordings or sealed computer software that have been unsealed after delivery;
  10. 10. for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts for the delivery of such publications;
  11. 11. concluded during a public auction;
  12. 12. for the provision of accommodation services not intended for living, transport of goods, car rental, catering services or the provision of services related to entertainment activities, if the contract provides for a specific date or time limit for performance;
  13. 13. for the provision of digital content that is not delivered on a tangible medium, when the performance has begun with the explicit consent of the consumer, who has confirmed that he knows that he will thereby lose his right of withdrawal.

3). By accepting the General Terms and Conditions, each User should be aware that he does not owe an advance payment before the expiration of the period for exercising the right of withdrawal, with respect to the following contracts:

  1. 1. A contract for the right to use property distributed over time, concluded for a period longer than one year, through which a consumer, in return for payment, acquires the right to use one or more properties or other movable property used for overnight accommodation for more than one period of occupancy;
  2. 2. A contract for long-term holiday products concluded for a period longer than one year, through which a consumer, in return for payment, acquires the right to use discounts or other advantages for accommodation for a certain period of time together with or without the provision of transport or other services;
  3. 3. A resale contract, under which a trader, for a fee, assists a consumer to sell or purchase a timeshare or long-term holiday product;
  4. 4. An exchange contract, through which a consumer, for a fee, participates in an exchange scheme, in which, in return for the temporary granting to other persons of the rights arising from his timeshare contract, receives access to a property or other movable property used for overnight accommodation or other services.

IX. Additional terms and conditions

1). These General Terms and Conditions also include the following documents – Appendices:

  • – Cookie Policy
  • – Personal data protection policy (for visitors, users, buyers, subscribers)
  • – Personal Data Protection Policy (for business partners)
  • – Terms and conditions for bank card transactions
  • – Work policy and principles of transparency in relationships with business partners

2). All active applications constitute an integral part of these general terms and conditions.

3). By confirming the General Terms and Conditions, the User of the Site confirms acceptance of each of the annexes to them. By confirming any of the annexes to the General Terms and Conditions, the User of the Site confirms acceptance of the General Terms and Conditions themselves.

4). Balkanik International Ltd. reserves the right to change or supplement these General Terms and Conditions and their annexes unilaterally, without explicitly notifying the User (unless the change significantly changes the legal framework).

5). By confirming these General Terms and Conditions, the Consumer-Buyer declares that he is aware of his rights under the Public Procurement Act.

6). By confirming these General Terms and Conditions, the User-Buyer declares his/her explicit consent to pay in advance, in whole or in part, the price under the purchase and sale contract, which he/she concludes through this platform based on a specific offer placed therein.

7). The parties declare that in the event of the invalidity of any of the clauses of these General Terms and Conditions and/or the annexes, this shall not entail the invalidity of the contract, other clauses or parts thereof. The invalid clause shall be replaced by the mandatory provisions of the law or established practice.

8). The provisions of the current legislation of the Republic of Bulgaria shall apply to all issues not regulated by these General Terms and Conditions.

All rights reserved! ®

Balkanik International EOOD, UIC: 203000819, with registered office and address of business administration: Sofia, Saborna Str., e-mail: info@hodegetria.com, tel: +359 87 9393451