PERSONAL DATA PROTECTION POLICY
REGARDING: USE OF THE WEBSITE Hodegetria.com
Effective from 11.11.2024 / Last amended on 11.11.2024
INTRODUCTION :
In carrying out its activities, “Balkanik International” EOOD, UIC 203000819, with registered office and management address: Sofia, 11 Saborna Str., processes information, including personal data.
This website hodegetria.com is owned by Balkanic International EOOD and is managed by the Company in accordance with the provisions of the Personal Data Protection Act and related legal regulations, including, but not limited to, Regulation (EU) 2016/679 (“GDPR”).
This Policy aims to inform you about the way in which we process your personal data in our capacity as administrator, as well as about your rights. Balkanic International Ltd. strives to provide you with accessible and useful information on its website.
The protection of personal data is of utmost importance to us. Balkanic International does not sell your data to other companies or individuals. If we provide your data to third parties, these are our subcontractors who process the information on our behalf, following our instructions and applying our standard for the protection of your personal data. We strive to be as clear, specific and transparent as possible in the information regarding the processing of your personal data that we provide to you.
WHAT IS PERSONAL DATA :
Personal data is any information related to an identified or identifiable natural person (such as email address, names, age, date of birth, telephone number, etc.).
Personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership and processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, health or data concerning a natural person’s sex life or sexual orientation are special categories of personal data. Balkanic International Ltd. does not process such information for you.
COLLECTION AND USE OF PERSONAL DATA :
“Balkanic International” EOOD collects, uses, stores and processes your personal data, which the Company needs to perform the provision of the services and goods of “Odigitria”. Your data is used to manage your profile on our website and manage your purchases. It can also be used for statistical purposes of the Group, which are related to improving the quality of our services, as well as marketing activities of “Odigitria”.
Below are examples of the types of personal information that Odigitria may collect and the ways in which we may use it. You will find detailed information about the different types of data that are collected when you use the relevant Odigitria service and provide information to the Company.
WHAT PERSONAL INFORMATION DO WE COLLECT :
– When creating a Profile, registering on our website, purchasing a product, concluding a contract – your names; your email address; delivery address for the goods you ordered;
– To manage access and identify your account – email address and password;
– Payment details and protection of your payment-related data – email address, customer number, telephone number, billing address, delivery address, information related to the payment method, purchase amount and frequency of purchases;
– For issuing and processing an invoice – your names, invoice address, delivery address, email address, payment method used, payment amount and product(s), date of purchase;
– Participation in online surveys and other marketing activities – various types of information, including but not limited to your name, mailing address, phone number, email address, how you prefer to be contacted, and credit card information, purchase history, and searches;
– To ensure safety from defective products and related to goods, claims and complaints – your names, your email address, the products purchased; postal address, information about the claim/complaint and the affected product(s);
– When you share product information with your family and friends, send products as gifts, or invite someone to join you in our forums, Balkanic International EOOD may collect the information you provide about those people, such as their names, mailing addresses, email addresses, and phone numbers.
FOR WHAT PURPOSES AND ON WHAT BASIS DO WE USE YOUR PERSONAL INFORMATION :
The main activities, purposes and grounds related to the processing of personal data for “Odigitria” are:
Management activities of our e-store hodegetria.com
– Data for the purposes of fulfilling an order/s placed from the Odigitria e-shop on the basis of concluding a contract;
– Data for our payment fraud prevention system based on our legitimate interest in protecting the data we control;
– Accounting and invoicing of purchases and the e-store based on our legal obligation to do so;
– Activities to manage your account on our website;
– Data related to managing your access (identification), based on your consent;
– Marketing activities of the Company based on consent.
The personal information we collect allows us to keep you informed about our latest products and upcoming events. It also helps us improve our services, content and advertising. If you do not wish to be included in our mailing list, you can unsubscribe at any time by updating your preferences in your account and on the website.
We use personal information because it helps us develop, deliver and improve our products, services, content and advertising.
We may periodically use your personal information to send important communications such as notifications about your purchases and changes to our terms, conditions, and various policies.
We may also use your personal information for internal purposes such as audits, data analysis and research to improve the products, services and communication with customers of Balkanic International EOOD.
If you participate in an event, sweepstakes, contest, or promotion, we may use the information you provide to administer those programs.
In addition, your data is processed by “Odigitria” for the purposes of:
– Identification of anomalies, complaints related to Odigitria products, based on legitimate interest;
– Questions addressed to us related to products, based on your consent;
DISCLOSURE OF YOUR PERSONAL DATA :
In certain cases, Odigitria may disclose certain personal information to strategic partners – subcontractors who work with us by providing products and services related to the Company’s activities or assisting Odigitria in marketing to customers. Personal information will be shared by us only for the purpose of improving our products, services and advertising; it will not be shared with third parties for their marketing purposes.
Your personal data may be provided to companies in the Group for the purposes of statistics and management of services and the quality of their provision.
In cases where Odigitria shares information about you with third parties – Odigitria suppliers, the Company has mechanisms in place to ensure that they provide a level of data protection according to the agreed standard for this. Your data is considered confidential to our partners as well.
Odigitria may be required to disclose your personal information by law, in the event of a lawsuit, in a legal dispute, and/or upon request by public and governmental authorities in or outside your country of residence. We may also disclose information about you if we determine that for the purposes of national security, law enforcement, or other issues of public importance, such disclosure is necessary or appropriate.
We may also disclose information about you if we determine that such disclosure is reasonably necessary to enforce our terms and conditions or to protect our operations or users. In addition, in the event of a reorganization, merger or sale, we may transfer any and all personal information we have collected to the applicable third party.
TRANSFER TO THIRD COUNTRIES :
“Odigitria” does not transfer your data outside the Group to third countries outside the EU as a rule. In individual cases, your data may be transferred to third countries under a contract between “Odigitria” and a company acting as a contractor for certain services. In these cases, “Odigitria” ensures that this transfer is carried out in full compliance with the legal provisions for this purpose, guaranteeing the level of protection of your data (including, but not limited to, concluding standard transfer clauses approved by the European Commission). Information security stays with your data. If our partners are located in the US, we check their Privacy Shield certification, which is a legal mechanism allowing data transfer to this country.
PROTECTION OF PERSONAL INFORMATION :
“Odigitria” takes precautions – including administrative, technical and physical measures – to protect your personal information from loss, theft and misuse, as well as from unauthorized access, disclosure, alteration or destruction.
Online service – ELECTRONIC STORE www.hodegetria.com uses encryption through secure methods on all web pages where personal information is collected.
When you post in forums, chat rooms, or social networking services, the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to provide in these cases.
All employees of “Odigitria” are obliged to protect the confidentiality of your information, as well as to comply with the applicable organizational and technical measures to protect it. Access to your data is limited to the principle of necessity to perform our duties.
In cases where “Odigitria” shares information about you with third parties – suppliers of “Odigitria”, the Company has mechanisms to ensure that they provide a level of data protection according to the agreed standard for this.
STORAGE OF PERSONAL INFORMATION :
We will retain your personal information for the period necessary to fulfill the purposes set out in this Privacy Policy, unless we are required by law to retain it for a longer period. Depending on the type of data and the purposes for which it was collected, a storage period is determined, after which the information is permanently deleted.
YOUR RIGHTS IN RELATION TO YOUR DATA :
If you have provided your personal data to “Odigitria”, you have the following options at any time:
– check the accuracy, completeness and up-to-dateness of your contact information by logging into your profile on the Hodegetria website, namely www.hodegetria.com;
– right to access your personal data processed by “Odigitria”;
– the right to request the appropriate correction, deletion or blocking of your personal data;
– right to data portability in a structured, commonly used and machine-readable format;
– the right to object at any time to the processing of your personal data where there are legitimate grounds for doing so;
– the right to refuse processing of your personal data for the purposes of receiving an electronic newsletter and other marketing communications, etc.;
– the right to complain to the Personal Data Protection Commission if you believe that your data protection rights have been violated.
If you would like to exercise your rights or opt out of receiving the newsletter and other marketing communications, you can contact us by sending a message to info@hodegetria.com or by sending a letter to the postal address: Sofia, 11 Saborna Str., For the Data Protection Officer.
We may refuse to process requests that are unreasonably repetitive, require disproportionate technical effort, threaten the privacy of other users, requests that are extremely impractical, or for which access is otherwise not required by law.
The exercise of your rights, when they are not repetitive and unfounded, is not subject to payment of a fee.
VALIDITY AND UPDATE OF THE POLICY :
We may periodically update our Privacy Policy. If there is a change to this policy, a notice will be published on our website, as well as the updated Privacy Policy.
CONTACT DETAILS :
IF YOU WISH TO CONTACT US ABOUT ISSUES RELATED TO THIS POLICY OR THE PROTECTION OF PERSONAL DATA AT “Balkanik International” EOOD /www.hodegetria.com/, PLEASE CONTACT US IN THE FOLLOWING WAYS:
To email address: info@hodegetria.com
By mail: Sofia, 11 Saborna Street, for the Data Protection Officer.